No login is required for SafeSend, however, you may create a SafeSend Portal to upload support documents rather than using our external “File Upload” link.

If you choose not to create a portal: Anything we send you or that you send us is done through secure links sent to your email, accessible through authorization of security questions and the last 4 digits of your social security number.

If you’d like to create a portal: To create a portal, click the “SafeSend Login” button at the top of our website. Next to where it says “Don’t have an account?,” click “Sign Up”.

Alternatively, when you receive an email from noreply@safesendreturns.com there will be a link, “Access Client Portal”. Click that link to create an account.

• Instructions on portal use: https://safesendreturns.zendesk.com/hc/en-us/articles/34469047024915-Client-Portal-Experience